Your Health and Safety Remain Our #1 Priority

Frequently Asked Questions for Patients

Is the hospital clean and safe? 

Our hospital is clean and safe -- just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility. All patient rooms are cleaned daily to ensure the cleanliness and safety of each of our patients. We clean with a bleach germicidal product to sanitize our facility for all patients, visitors and staff. Our equipment and apparel are designed for the best practices in providing a safe, comfortable, clean and sanitary environment for patient centered healing. 

Do you have the supplies and capacity to accommodate my procedure? 

Our clinical teams will conduct twice daily "go/no-go" meetings in which they will review crucial supplies such as PPE, medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.

We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. This is for your safety and ours.

Do you have enough staff to resume elective/non-urgent procedures?

Our team regularly monitors staffing levels to ensure a safe environment for all patients, providers and employees. In addition, we screen all employees daily for COVID-19 symptoms. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients. 

Will my experience be the same as in the past? 

Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic. 

What to Expect During Your Hospital Procedure

Your experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health.

  • You may never see another patient while you are at the hospital as we try to minimize overlap to promote social/physical distancing.
  • You are going to be asked screening questions multiple times by multiple people, up until you are admitted for your procedure. The questions are part of our standard COVID-19 screening process and include asking if you have…
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • Sore throat
  • New loss of taste or smell
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
  • Whenever you are asked, please answer these screening questions honestly. If your procedure must be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

  • If you are having a surgical procedure, you will be required to:

  • Undergo testing for COVID-19 prior to your procedure. Your provider will place the order for the test and provide instruction for where to go to receive your test. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care.

    • Though not a requirement, you also will be strongly encouraged to:

  • Practice “safer at home” behaviors for seven (7) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing – trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, or for work, it is strongly recommended that you wear a mask in public settings, and where practicing social/physical distancing is difficult to achieve, you should be even more diligent about proper hand hygiene.

  • Monitor for signs and symptoms of COVID-19; and

  • Check your temperature and record it twice a day during this seven-day period. You should report any temperature above 100°F to your provider.

    • If you are having an imaging study or interventional radiology procedure, you will be screened and masked, but not tested for COVID-19.

  • If you have a family member or caregiver with you, he/she will be permitted to enter the hospital, in accordance with our current visitation guidelines:

  • We are operating under a limited visitor protocol out of an abundance of caution. Patients having procedures, such as surgeries, endoscopies, colonoscopies and cardiac catheterizations, will be limited to one WELL visitor/companion. All visitors must be 12 years of age or older and will be required to wear a mask and wristband while in the facility. Visitors are NOT allowed for high-risk, isolation, immunocompromised or respiratory patients who are under observation or test positive for COVID-19. We will continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines. Visitors/companions who do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free.

  • When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.

  • You may never see the faces of your care team members under their protective equipment! We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

Thank you for entrusting us with your care. It is our privilege to serve you. You can find more information at

If I have additional questions about my procedure, who should I contact? 

If you have any questions, please call our team at 304.256.4100.